Exchange Lines and Extensions terminate on RJ11 sockets, for an easy DIY installation we recommend using our Kentel Easy Install Adaptors.
The User can record an outgoing message (OGM) instructing callers to Dial 1 for Sales, 3 for Accounts, and so on. In Auto Attendant mode, Extensions will not ring on incoming calls, the PBX will automatically answer the call. This feature is being increasingly used in a Residential/Business environment diverting calls to the Business or Home extensions.
Caller Display Compatible
Providing the lines have been set for Caller Display by BT, and the Extensions have a Caller Display feature the telephone numbers of all incoming callers will be displayed on all Extensions. If you recognise the calling number you can greet your caller before they announce themselves.
Most PBXs require you to Dial 9 to get a line, this system can be programmed for Direct Dial. The User is then automatically given the next available line when they want to make a call without having to dial 9 in front of the number.
The PBXs have very flexible Call Barring options which can apply to all or specific extensions. For example you may want to Bar calls to Mobiles or Premium numbers, 118 or 123. Call types can be programmed into 9 different groups. Any of these groups can be assigned to All or specific Extensions.
Music on Hold
If a Music on Hold port is fitted users can connect CD players, MP3 players or Radios. When calls are on Hold and being transferred the incoming callers hear the music or a company message or special offering anouncement.
A manager can forward all calls to the Secretary. Only the Secretaries extension can call and forward calls to the manager. An Extension can be set to automatically transfer calls to another Extension when they are engaed on a call.
This feature enables 2 Extensions to have a 3 way conference call with a calling or called party on the outside line.
Flexible Ringing assignment
Each line can be programmed to ring specific extensions. eg, Line 1 might ring 21 - 24, Line 2 to ring 25 - 27 and Line 3 which might be the Fax line can ring 26.